If something isn’t right.

• The parcel arrived damaged or leaking.
• You received the wrong product or the wrong pack size.
• An item is missing from your order.
• The product is past, or very close to, its best-before date on arrival.

For food safety reasons, we cannot accept returns of opened or used packs, or of sealed packs returned simply because of a change of mind. Products bought from other retailers or marketplaces must be returned through that seller.

1. Email hello@koffelo.com within 48 hours of delivery.
2. Include your order number and a photo of the outer box, the pack and the batch or best-before printing.
3. We’ll confirm by email whether we’re sending a replacement or a refund, usually within two working days.

Please keep the packaging until your claim is settled — the courier sometimes needs to inspect it.

• Prepaid orders are refunded to the original payment method.
• Cash on Delivery orders are refunded by UPI or bank transfer to details you share with us.

Refund processing window: pending confirmation from Koffelo — this line will be replaced with the verified detail before launch.

If your order hasn’t been dispatched yet, email us and we’ll cancel it and refund you in full. Once a parcel is with the courier we can’t cancel it, but you can refuse delivery or raise a claim under the sections above.

FSSAI licence number

Pending confirmation from Koffelo

GSTIN

Pending confirmation from Koffelo

Registered entity

Pending confirmation from Koffelo

Contact

hello@koffelo.com